FAQs
Frequently Asked Questions (EN)
Quick answers on shipping, returns, payments & quality.
Shipping & Delivery Times (DE/EU/US)
All products are made on-demand. Typical timelines:
- Germany: ~3–6 business days
- EU neighbors: ~5–9 business days
- USA: ~7–12 business days
Shipping costs: Germany & US: free. EU rates shown at checkout.
Returns & Refunds
Returns are accepted for damaged, defective, or misprinted items. Please contact us within 14 days with photos & order number.
Full policy: Returns & Refunds.
Payment Methods
We accept PayPal, credit cards, Klarna, and Shop Pay.
Product Quality & Sustainability
Produced via trusted print-on-demand partners:
- Order-level quality checks
- Sustainable, made-to-order production
- Regional fulfillment where possible
Order Changes/Cancellations (2 hours)
Changes or cancellations are only possible within 2 hours of placing your order.
Discounts & Promotions
Discounts are auto-applied at checkout – no code required.
Custom Requests (Size, Medium, Product)
You found an artwork you love but want it in a different size or on a different product (e.g., mug, hoodie, phone case, T-shirt)?
No problem — just email info@curiocanvas.de with the artwork and desired format. We’ll check feasibility and create a manual order for you.
Please note: custom-made items are excluded from the right of withdrawal/returns.
Shipping Regions
We ship to Germany, EU neighbors, and the USA. Other countries on request.
Contact & Support
Questions about your order, a product, or a bit of inspiration? Write to us at info@curiocanvas.de – we usually reply within 24 hours (Mon–Fri).