Returns & Refunds

Quick overview:

* 30-Day Quality Guarantee: Replacement for manufacturing defects or shipping damage.

* Made-to-Order: Every product is created on demand – no change-of-mind returns.

* Easy process: Contact us within 30 days of delivery at info@curiocanvas.de with photos.

1) Covered

* Production defects (print flaws, wrong item, severe color errors)

* Shipping damage (dented, scratched, torn product or packaging damage causing product damage)

👉 Please send 3–5 photos within 72 hours of delivery (full view, close-ups, outer/inner packaging with shipping label).

2) Not covered

* Change of mind or wrong size

* Normal tolerances in brightness/color between screen and print

* Wear & tear or post-delivery damage

* Incorrect address provided by customer

3) How it works

1. Email info@curiocanvas.de with order number, description and photos

2. We review within 2–3 business days.

3. We confirm replacement (reprint/reship) or refund (usually to the original payment method)

👉 Do not return items without prior approval (RMA). Returns to production partners are not accepted.

4) EU Right of Withdrawal

As our products are custom made-to-order, the statutory 14-day right of withdrawal under EU law (CRD Art. 16(c)) is excluded.

5) Refund timing

Once approved: 5–10 business days, depending on payment provider.

6) Wrong/Undeliverable Address

If a parcel is returned due to incorrect/undeliverable address, we will reship after correction. Re-shipping costs are the customer’s responsibility. Refunds are not provided in this case.

7) Cancellations

Cancellation possible within 2 hours of purchase. After that, cancellations are generally not possible.

Contact:
Curiocanvas Support – info@curiocanvas.de
Legal Notice: https://curiocanvas.de/policies/legal-notice
Address: Teltower Berge 23, 15831 Blankenfelde-Mahlow